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How to resolve conflict in the workplace as a manager.
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How to Manage Conflict in the Workplace [with Examples]
Conflicts arise for various reasons, whether it’s due to different perspectives, communication breakdowns, or issues with specific tasks. In this article, you will learn some practical techniques to manage conflict in the workplace, step-by-step.
Step 1: Identify the Source of Conflict
Before you can effectively manage conflict in the workplace, it’s important to identify the root cause of the issue.
Start by observing the situation and gathering information from those involved, as well as any witnesses.
Then, ask open-ended questions that encourage team members to share their perspectives, and listen actively to each person’s input:
Example Questions
- “Can you describe what happened from your perspective?” or “Can you walk me through your experience with this situation?”
- “Can you share some specific examples that illustrate the problem?”
- “How do you feel about the situation?”
- “What do you think led to this conflict?”
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